Contact us

At Jochebed, every feedback and enquiry goes to the right department and are treated with top priority.

Enquiries & partnerships

Is there something you think that we didn't cover on our website that you'll like to find answers to? Or would you like to partner with us?

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Account manager

Get all the help you need in understanding and navigating your account. Get answers to questions concerning your Jochebed account.

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Developer support

Request a live chat with a Jochebed developer who will assist you during the integration process and also offer technical suggestions.

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Sales

Find out what factors we consider before issuing a transaction discount or contact us to request a custom pricing if you think that you have all it takes.

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Compliance

Learn about what documents we require based on the type of business that you run and how they affect your use of Jochebed.

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Frequently Asked Questions

We've collated a few most fequently asked questions from merchants. Contact Sales if yours perhaps isn't included.

How much does it cost to integrate Jochebed?

Integration is free and always will be.


How soon do I get settled?

Settlements are instant upon verification. Verification could last up to 2 minutes.


Who bears the service charge for collections?

By default, Jochebed charges the merchants. However, if you wish to push the charge to your customers, you can by settling them with whatever we settle you, which we'll always attach along with other details when notifying you of every payment you receive.


Can my company request a customized pricing?

Yes, such provision is available. It is however subject to some factors. Please contact Sales to learn more.


Can I see my wallet statements at a glance?

Yes, either from your Account or through an API call.

Still have unanswered questions? Get in touch with Sales

Go live in 30 minutes or less!

A member from our Sales, Compliance, and Technical teams will be assigned to you in order to speed things up.
  1. 1

    Create account

    First things first: tell us about you and your business and how we can reach you.

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  2. 2

    Undergo KYC

    Upload your business documents and other neccessary information to enable us know more about you and your business.

  3. 3

    Go live

    This is the moment you've been waiting for: start processing payments in many ways!

    Contact developer@jochebed.io if you need help in integrating Jochebed into your web or mobile app.

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